SMS Terms & Conditions

Effective / last updated: September 18, 2026

These SMS Terms & Conditions ("Terms") govern your consent to receive text messages ("SMS," "texts") from Heart Meals ("we," "us," "our") at heartmeals.nyc. By providing your mobile phone number and opting in through our website, phone line, or application form, you agree to these Terms.

Program description

The Heart Meals SMS Program sends informational, transactional, and customer-care text messages related to your enrollment and service, including:

Confirmation of your eligibility check / referral to a Social Care Network (SCN)
Delivery scheduling, delivery-day reminders, and delivery confirmations
Menu selection reminders and follow-ups about your order
Customer service replies to questions you send us
Account or enrollment status updates

Heart Meals does not send unsolicited marketing text blasts. Messages are tied to your active enrollment or a request you made to us.

Sample messages

"Heart Meals: Your weekly delivery is scheduled for Tues 9/23 between 9am–5pm. Reply STOP to opt out, HELP for help."

"Heart Meals: Thanks for calling! To finish your eligibility check, reply with your Social Care Network name or call (718) 307-4097. Reply STOP to opt out."

Message frequency

Message frequency varies based on your delivery schedule and any inquiries you make. A typical enrolled member may receive up to 4 messages per month. Message and data rates may apply based on your mobile carrier plan.

How you opt in

You opt in to the Heart Meals SMS Program by providing your mobile number and affirmatively agreeing to receive texts — for example, by checking the SMS consent option on our eligibility application or contact form, or by verbally consenting during a phone call with our team. Consent to receive SMS messages is not a condition of receiving meals, groceries, or any Heart Meals service.

How to opt out

You can cancel the SMS program at any time. Just text "STOP" to the number you received messages from. After you send "STOP," we will send you one final message confirming your opt-out, and you will not receive further messages from us unless you opt in again. If you have questions, text "HELP" at any time, or contact us directly:

Phone: (718) 307-4097

Email: hello@heartmeals.nyc

Carrier liability

Carriers are not liable for delayed or undelivered messages. We do not guarantee the delivery or timeliness of any message sent or received through the SMS program. Supported carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and any information you share with us is handled according to our Privacy Policy. We do not share mobile opt-in data or your phone number with third parties or affiliates for their marketing or promotional purposes.

Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Your continued participation in the SMS program after changes are posted constitutes acceptance of the updated Terms.

Contact us

Questions about the SMS program can be sent to hello@heartmeals.nyc or by calling (718) 307-4097, Mon–Fri, 9 AM–5 PM.